If you have orders made outside of your e-commerce platform, you can create manual review requests for these orders via CSV upload.
You can download our CSV file below to schedule manual requests. Download CSV file here
Here's what each column in the CSV file means:
reviewer_name | required | Name of the customer |
reviewer_email | required | Email of the customer |
product_handle | required | Go to a live product page on your store Product handle is the last part of product URL Example: https://yourstorename.myshopify.com/products/t-shirt The handle of this product is "t-shirt" |
scheduled_at | required |
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When you've added the information, save the file as CSV (Comma delimited)

In Appio admin, choose Settings > Review request -> Manual Request > Add file and click upload.

After you upload the CSV file, we will process the requests and send you a notification email with the details.
You can also download the report by going to Settings - Review request - Manual Request - View history.
Each CSV file import in Manual request will be treated as a batch or in marketing concept it is considered as a "marketing campaign".

Once the batch is uploaded successfully, you can click to its name to view Summary report with many useful information including: batch name, date, performance score, detailed request status...
